For Returns from Dhaka City:

• Customers must check the product in front of the delivery personnel upon receiving it.
• Complaints will not be accepted once the delivery person has left.
• If the product is not preferred, the delivery charge will still be applicable.

For Returns from Outside Dhaka:

• Customers must check the product at the courier office before receiving it.
• If there are any issues, they should contact the call center at 01541658616.
• For home deliveries, the product must be checked in front of the delivery person.
• Complaints will not be accepted once the delivery person has left.
• If the product is not preferred, the delivery charge will still be applicable.

Additional Return Guidelines:

• The showroom is open six days a week (except Fridays), and products can be exchanged in-store.
• A valid reason or an unboxing video is required for in-store exchanges.
• If an incorrect size or defective product is delivered, Punjabi Shop Ltd. will bear the return cost.
• If the correct product is delivered but the customer still wants an exchange, the customer must bear all costs.
• Products can be exchanged within a maximum of 7 days.